Privacy Policy – ZELAYA™

Last updated: January 2026

At ZELAYA™ (“ZELAYA”, “we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zelaya.ae (the “Website”), contact us, or interact with our content.

By using the Website, you agree to the terms of this Privacy Policy.

1) Who we are (Data Controller)

Company: ZELAYA Trading LLC
Registered in: United Arab Emirates
Registered Address: Empire Height, Business Bay, Dubai, UAE
Email: hello@zelaya.ae

2) Personal data we collect

Depending on how you interact with the Website, we may collect the following categories of data:

A) Information you provide to us

  • Identity & Contact data: name, email address, phone number
  • Message content: information you share when contacting us (contact form, email, WhatsApp inquiry)
  • Business inquiries: company name, role, store name (if you contact us for retail / partnerships)

B) Information collected automatically

When you visit our Website, we may automatically collect:

  • Device & usage data: IP address, browser type, device type, operating system
  • Log data: pages viewed, time spent, referring/exit pages, clicks
  • Approximate location data: derived from IP address (city/country level)

C) Cookies & tracking technologies

We use cookies and similar technologies to:

  • Keep the Website functional
  • Understand traffic and performance
  • Improve content and user experience

For details, see Section 6 (Cookies).

3) Why we use your data (Purpose)

We may process your personal data for the following purposes:

  • To respond to your requests (messages, inquiries, partnership proposals)
  • To operate and maintain the Website and its security
  • To improve Website performance and understand how visitors use our pages
  • To communicate with you about ZELAYA™ news, releases or updates (only if you choose to receive them)
  • To comply with legal obligations and enforce our rights

4) Legal basis for processing (GDPR-friendly)

Where applicable (especially for visitors from the EEA/UK), our legal bases include:

  • Consent (e.g., marketing emails, certain cookies)
  • Legitimate interests (e.g., Website analytics, fraud prevention, improving user experience)
  • Contractual necessity (e.g., replying to a business request)
  • Legal obligation (e.g., compliance with applicable laws)

5) How we share your data

We do not sell your personal data.

We may share your data only with trusted third parties when necessary, including:

  • Website hosting & infrastructure providers
  • Analytics providers (e.g., Google Analytics or similar)
  • Email / communication tools (e.g., email service provider)
  • Security services (e.g., bot protection / anti-spam)

These partners process data only under our instructions and for the purposes described in this policy.

We may also disclose data:

  • If required by law, regulation, or legal process
  • To protect the rights, safety, and security of ZELAYA™ and our users
  • In connection with a business transaction (e.g., merger, acquisition, restructuring)

6) Cookies & analytics

Cookies are small files placed on your device that help websites function and perform better.

We may use:

  • Essential cookies: required for basic website functionality
  • Performance / analytics cookies: to measure traffic and improve content
  • Marketing cookies (optional): used only if enabled for advertising/retargeting

You can manage cookies through your browser settings.
Disabling cookies may affect how the Website functions.

7) Data retention

We keep personal data only for as long as necessary to fulfill the purposes described above, including legal, accounting, or reporting requirements.

Typical examples:

  • Contact inquiries: retained for a reasonable period to follow up and manage relationships
  • Analytics data: stored according to the provider’s default retention settings or our configuration

8) International transfers

ZELAYA™ is based in the United Arab Emirates, and this Website is hosted primarily in the UAE.
In some cases, your personal data may be processed in other countries where our trusted service providers operate (such as hosting infrastructure, analytics, email, security, and performance tools).

Where applicable, we take reasonable measures to ensure your data remains protected, including contractual safeguards and industry-standard security practices.

9) Security

We implement reasonable administrative, technical, and organizational measures to protect your data from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service is 100% secure. You use the Website at your own risk.

10) Your rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to or request restriction of processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact us at: hello@zelaya.ae
We may ask you to verify your identity before responding.

11) Children’s privacy

Our Website is not intended for children under the age of 13.
We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us and we will delete it.

12) Third-party links

Our Website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing personal data.

13) Cookie Policy

 We use cookies to operate our website, analyze traffic, and (if enabled) support marketing. You can manage your preferences anytime via Cookie Settings.

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated version will be posted on this page with a revised “Last updated” date.

15) Contact

If you have questions about this Privacy Policy or how we handle your data, contact us:

ZELAYA™
Email: hello@zelaya.ae
Address: Empire Height, Business Bay, Dubai, UAE